By Jim Fedigan
Jonas Club Software
One of the things we pride ourselves on here at Jonas Club Software is providing the industry with the most in-depth, unique, and ever evolving line of software solutions available.
From applications such as In-House Payroll Processing, to Hotel Management, Marina Management and even a full suite of Spa and Fitness applications, we’re proud to say that no other company can do what we do. However, without the absolute best people in the industry (and I truly believe that) and clients who are willing to help us achieve great things, we couldn’t do what we do. What follows is just one of many great examples of how our team and clients come together to achieve something great.
In the fall of 2012, while hosting a user group in Fort Lauderdale, a Jonas Club Software employee sat down at a table for lunch. Already seated were four employees from Lost Tree Club, all of which had come to the user group with one very specific intention – to see if Jonas Club Software was ready to take their Spa Management system to the next level.
Lynn Hearn is the director of spa and fitness at Lost Tree Club in North Palm Beach, and is the founding president of the Club Spa & Fitness Association (CSFA), a non-profit association dedicated to establishing best practices for fitness, spa & wellness operations in the private club setting. When Lost Tree signed up for that year’s session, they were preparing to open a new Spa & Fitness facility, and were seeking additional software solutions that would support their expanded wellness operation.
“Back in 2008, Rick Bayliss was recruited to take the helm at Lost Tree Club, a nearly 50 year old club at the time, to create an infrastructure for capital and operational improvements and move the club successfully into the future,” explains Hearn. “We had made the decision to transition the whole club under one software system. It was important to us moving forward to have the reports and dashboards to develop a better understanding of the spa and fitness facilities as part of the whole business.”
As one of the first users of the new Spa Management system, Lost Tree was an early adopter, and in doing so soon realized the product still needed to grow to meet their advanced needs. Hearn says, “We knew the system needed to grow in order to support and meet the needs of a sophisticated fitness and spa operation, so we reached out to Jonas regarding improvement opportunities in the program.” It’s what happened next that surprised Hearn and the team from Lost Tree Club. “A lot of companies would go on the defense when questioned about a new product, but the people at Jonas said ‘OK, let’s get it working the way you need it to’, and that was the beginning of a great partnership.”
In the years that have passed, Hearn and the team at Lost Tree have developed a close working relationship with the development team at Jonas Club Software, even travelling to the company headquarters in Toronto to brainstorm ideas for the continued development of Spa and Fitness applications.
“We were so happy that Jonas offered us an open door policy,” says Hearn. “We weren’t sure at first what would come of this, but over time, it has become clear that Jonas is being responsive to the needs of the industry and we’ve seen the product evolve thanks to their willingness to work with us.”
A client partnership like this one, is just one example of how we at Jonas Club Software work every day to ensure we are meeting the needs of our clients. We also take every possible opportunity to meet and interact with our clients face to face at user groups, conferences and industry events. We hope to see you sometime soon, too.
Jonas Club Software is the leading provider of Software, Communication and Services solutions to clubs large and small throughout the club industry. Worldwide over 2,200 clubs in more than 17 countries, with memberships ranging from 20 to 20,000, utilize Jonas Club Software to build and enrich member relationships, increase revenues, and decrease costs. For more informations, please visit www.jonasclub.com